| Support Category: Course Progress Issue | Navigation |
| Specialist Notes: |
Users will launch courses by clicking the black 'Launch' button. A new tab/window should pop up. On this page, a green 'Launch' button should come up, which the user will also click. This will open the course.
The user will be brought to the course menu. The menu shows all sections of the course, each with a progress bar underneath it. Each section must be 100% complete to move forward in the course and must be completed in order. The subsequent section cannot be accessed until the previous one is 100% complete, and the entire course must show all sections as 100% complete in order to move to completion correctly.
| Standard Response: |
To launch a course, please click the black 'Launch' button. A new tab/window should pop up. On this page, a green 'Launch' button should come up. Please click this button as well.
You will be brought to the course menu, which shows all sections of the course, each with a progress bar underneath it. Each section must be 100% complete to move forward in the course and must be completed in order. The subsequent section cannot be accessed until the previous one is 100% complete, and the entire course must show all sections as 100% complete.