Please assist the user with adjusting the browser settings. If you're not able to identify the browser the user is on, kindly have them run a system check to confirm the browser they're using so you can send the correct instructions to adjust browser settings.

Kindly ask the user to provide a screenshot of the issue/proof of completion, if possible, prior to escalating if the issue persists.

I apologize for the course completion issue you are experiencing.

To further assist, I would like to run a system check to ensure all your system settings are properly adjusted as they can prevent a course from moving to complete.

Please go to this URL: https://systemcheck.eskillzlivesupport.com/

That site will run a system check on your computer settings. It will be quick, and you will see the results of the system check. It will look like this:

Operating System: Windows 10

Browser: Edge 117.0.2045.60

Java Enabled: No

JavaScript Enabled: Yes

Screen Resolution (Width x Height): 1707 x 1067

Window Display Size (Width x Height): 1659 x 911

Popup Blocker Enabled: Yes

Please copy and paste that information into this chat.