the USTA Administrator has requested we send a 'follow-up' email to her regular eSkillz email inbox (jnarey@eskillz.com) instead. 

We can do so by using the 'Forward' feature like we do when we first escalate and instead of copying & pasting both addresses (ustalrcadmin@eskillz.com, jnarey@eskillz.com) we just copy and paste hers. 

Hello USTA Coach Learning Administrators,

We were clearing up tickets and noticed this ticket was open, could you please look into ticket [INSERT TICKET ID]? It was escalated on [INSERT DATE OF ESCALATION].

Thank you in advance! Have a wonderful rest of your day!

Sincerely,